Our Promise to You Wales Air Ambulance receives no government, statutory or national lottery funding for its daily missions. It is only thanks to the generosity of our loyal and dedicated supporters that we are able to continue our lifesaving missions and keep our helicopters flying and fleet of rapid response vehicles on the road 24/7. We will never take your support for granted and we take our responsibilities to you very seriously. Our Charity values of Responsible, Trustworthy, Passionate and Ambitious, underlines everything that we do, and we adhere to the very highest standards in governance, donor care and compliance. Our board of Trustees are responsible for the good governance of the Charity. It is their duty to ensure that the Charity is accountable, is managed in line with its vision and mission, and is compliant with legal and statutory requirements. We promise: We are clear about who we are and what we do. We promise to provide information about our lifesaving work and our finances - so you can see how your money is being spent and the difference you are making. We promise to acknowledge any donation you make. We are registered with the Fundraising Regulator, which sets and maintains the standards for charitable fundraising, aiming to ensure that fundraising is respectful, open, honest, and accountable to the public. We are committed to complying with its Fundraising Promise and the Code of Fundraising Practice. We are committed to protecting your privacy and we take data protection very seriously. Your feedback is very important to us, and we will always listen to and take any concerns you have seriously – you can contact us here. We have a simple and robust complaints process should you ever feel that we have let you down. We are happy to answer further questions you might have. You can reach us from 9am – 4.30pm Monday to Fridays on 0300 0152 999 or email us at [email protected] Out and about: If you see us out and about, our staff and representatives should always be carrying an official Wales Air Ambulance ID badge. If you are in any doubt, please don’t be afraid to ask to see this badge and if you’re still uncertain, call our charity office on 0300 0152 999. Our staff and representatives will usually be wearing branded charity uniform as well. Representatives can be: Staff Volunteers Lottery canvassers Our canvassers go door to door in the region on our behalf. They are employed by Tower Lotteries and are trained to the highest standard, wear charity uniform and always carry ID. They are also regulated by the gambling commission and are legally compliant. Canvassers follow a strict ethical code of conduct, and it is recommended that they only knock on doors between the hours of 10am and 8pm. Our lottery canvassers ONLY recruit lottery players and do not accept any other kinds of donations, including cash donations. You can check our canvassers on our website by clicking here. If you have any further questions regarding one of our canvassers, please ring Lottery Fundraising Services on 0300 0152 999 (ask for the lottery department) or email [email protected] Manage Cookie Preferences